At Madona Bags, your satisfaction is our priority. If you are not completely happy with your purchase, we’re here to help.
1. Returns
- You may request a return within 7 days of receiving your order.
- To be eligible for a return, the product must be:
- Unused and in the same condition as received.
- In its original packaging with tags attached.
- Accompanied by proof of purchase (order number or invoice).
- Certain items, such as clearance or discounted products, may not be eligible for returns.
2. Refunds
- Once we receive and inspect your returned product, we will notify you of the approval or rejection of your refund.
- Approved refunds will be issued to your original payment method within 7–10 business days.
- Shipping charges are non-refundable unless the return is due to our error (e.g., wrong or defective product).
3. Exchanges
- We currently offer exchanges only for defective or damaged items.
- If you need an exchange, please contact us at support@[yourbrand].com with your order details.
4. Non-Returnable Items
- Used or damaged products (not due to our error).
- Products without original tags or packaging.
- Gift cards, vouchers, or special promotional items.
5. How to Initiate a Return
- Contact our support team at support@madonabags.com.
- Provide your order number, product details, and reason for return.
- Our team will guide you through the return process and provide the return address.